Operations
Analyst INTRODUCTION
This
position is located within the Office of the Regional Director (RD) or the
DUTIES
AND RESPONSIBILITIES Assists
the RD/FD and Supervisory Operations Officer in the resolution of Assists
in providing support to the Public Affairs function. As instructed Assists
the RD/FD in analyzing and identifying areas of customer service in need
As
directed participates in meetings with HUD clients, elected officials or
their Assists
in the coordination of HUD programs with other Federal, state and local
Assists
in providing assistance with cross-program coordination as necessary, to
Provides
a range of administrative and technical support functions. Tracks
controlled correspondence to ensure deadlines are met.
GS-301-7
Field Office Director (FD). The incumbent performs a variety of duties in
direct support
of the responsibilities and activities of the RD/FD and other professional
staff. The
incumbent functions as a generalist.
complaints and inquiries reported to the RD/FD office. Serves as an initial
point of
contact for the office on a myriad of complaints and issues. Resolves routine
complaints/issues, whenever possible and keeps the immediate supervisor
informed of
unresolved issues.
facilitates setting up media events, conferences, forums, etc. Prepares
the daily and
weekly compilation of important press and news items.
of improvement. Research materials relevant to customer service and recommends
ways
to improve customer service and disseminates information of interest to
customers.
key aids to trouble shoot and assist in resolving problems, of a controversial
nature.
Provides assistance in developing solutions and in making recommendations
to the
RD/FD and or immediate supervisor. The incumbent deals with issues that
involve a
wide spectrum of HUD programs.
agencies and planning organizations to assure effective program linkages.
properly integrate and focus HUD program efforts on issues at hand or problems
of
concern to the RD/FD.
Tracks
FOIA requests to ensure that deadlines are adhered to; notifies appropriate
officials of slippage of deadlines; collects fees as necessary from public
requesters.
FACTOR
LEVEL DEFINITIONS Factor
1. Knowledge Required By The Position Requires
knowledge of a variety of HUD programs and community outreach Requires
knowledge of business and industry practices, policies and concepts to Requires
skill in collecting and analyzing data to prepare reports that address Factor
2. Supervisory Controls The
Supervisory Operations Officer, or Field Office Director, provides continuing
Factor
3. Guidelines Guidelines
are basic HUD administrative policy
statements, regulations, Factor
4. Complexity The
work of the position is concerned with projects, community resource issues
initiatives sufficient to plan and conduct an analysis of situations that
have been
identified as problematic requiring a reasonable solution within appropriate
timeframes.
assist in providing quality advisory services to HUD current and potential
customers and
clients.
inadequacies in customer service and program outreach efforts, and to assist
in
developing solutions to resolves the problems or issues.
or individual assignments indicating what is to be done, limitations, quality
expected,
deadlines, and priorities. Incumbent informs the supervisor
of community issues and
consults on how to resolve the situation. Completed work is reviewed for
soundness of
overall approach in dealing with issues. Review of work increases with ore
difficult
assignments if employee has not previously performed similar assignments.
instructions, as well
as Departmental memoranda. Other guidelines include federal, state
and local directives and legislative proposals. Often these
guidelines lack specificity to
complex community and customer issues, thus requiring the incumbent to develop
relevant data, prudent judgment and creativity in the selection, interpretation
and
adaptation. of these guidelines as a
source of reference in resolving complex community
problems, issues and initiatives.
that require analysis of related issues regarding the effectiveness, efficient
and
productivity of substantive management and community operations functions. The
incumbent assists in evaluating the effectiveness, overall adequacy and
economic
soundness of community program issues.
Factor
5. Scope and Effect The
purpose of the work is to ensure that the objectives of the Regional Director,
Factor
6. Personal Contacts Personal
contacts are primarily with staff members and other Federal agencies Factor
7. Purpose of Contacts The
purpose of the contacts is to exchange information in order to provide Factor
8. Physical Demands The
work of the position is principally sedentary. No special physical demands
Factor
9. Work Environment The
work involves frequent exposure to moderate discomforts, risks, or
or Field Office Director, and the Department are being met within community
outreach
program guidelines. Also, the purpose of the work is to
assist in identifying and
providing solutions to problems affecting community outreach programs or
issues related
to a range of associated program applications.
and staffs of community service organizations or agencies.
assistance in recommending effective solutions to problems to achieve organizational
effectiveness in dealing with community outreach issues. consequence or
importance.
are required.
unpleasantness associated with an office environment. The work also requires
meeting
with local community groups in non-traditional office environments.